Updated at 2023-01-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to softnight.co.uk, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the softnight.co.uk Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit softnight.co.uk and use the services.
• Service: refers to the service provided by softnight.co.uk as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL: https://softnight.co.uk
• You: a person or entity that is registered with softnight.co.uk to use the Services.

Return & Refund Policy

• Thanks for shopping at softnights.co.uk. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
• As with any shopping experience, there are terms and conditions that apply to transactions at softnight.co.uk. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at softnight.co.uk, you agree to the terms set forth below along with Policy.
• If there’s something wrong with the mattress you bought, or if you are not happy with it, you have 14 days to request a refund and arrange your return with us, the refund will be issued once the mattress will reach our facility in Dewsbury, please allow 3 to 5 working days to receive the refund once it has been received.  Customers are required to cover the costs associated with the delivery of returned mattresses. Kindly be aware that mattresses delivered through special arrangements or those in a rolled format are non-refundable and non-replaceable.
• If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

• We aim at serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
• Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request, please note that special delivery mattresses and rolled mattresses are not refundable or replaceable.
• We carry out thorough quality check before processing the ordered item. We take most care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that softnight.co.uk is not liable for damages that are caused to the items during transit or transportation.
• We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

• softnight.co.uk is not responsible for return shipping costs. If mattress is delivered to client, then return shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

• By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

• Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: info@softnights.net
• Via this Link: https://softnight.co.uk/pages/contact